It would have been nice if they linked to damn study, but the practical upshot of this is that jobs won't be lost - they'll be moved somewhere else. Lose a job doing one thing, gain a job doing another thing. We might lose customer service reps to smart systems, but who builds the smart systems? This is nothing but another Luddite argument, fostered by buggy whip manufacturers against Ford's Model T.
Smart systems will erase jobs, report warns - News - ZDNet